Help & Support
Overview
We are committed to providing an exceptional standard of customer service and we don't stop at the delivery of our software. From making sure that your people are properly trained, to ongoing maintenance and support of your systems, to the provision of expert assistance, all tailored to the specific needs of your business.
With our totally flexible approach to training we can conduct courses at your office or provide online resources available to your staff as and when they need training. Our training is totally tailored to meet our individual customers’ needs to ensure we deliver the right training and the best possible service.
TalentTracker® online recruitment software systems are intuitive to use with an online help function incorporated in the back office to help you get started and resolve any questions you have.
We can also provide an e-Learning Toolkit which provides your staff with access to specific learning guides and demos to cover key tasks. Learning guides provide a quick snapshot of how to achieve specific tasks, whilst demos give your staff a visual walkthrough of exactly how the task is performed in the system. This reduces time spent training and provides your staff with comprehensive online learning tools as and when they require them.
Our Customer Support is available as standard between the hours of 8.30 am to 5.00 pm Monday to Friday (excluding public holidays), with out of hours support offered as part of an extended support agreement where required. Our systems are monitored and supported on a 24x7 basis.
Available Features
- Systems monitored 24/7
- Comprehensive online help guide
- Telephone & email support
- e-Learning toolkit
- Training session
- Out of hours support
